Fully Managed 3CX PBX
We run your phone system. You run your business.
Ahoy Telecom’s fully managed 3CX PBX is our white-glove service: your own dedicated cloud server, built out, monitored, backed up, patched and supported by our own US based engineers. Systems from eight extensions to eight thousand, deployed nationwide for banks, school districts, municipalities, fire districts, public safety agencies, colleges, law firms, retail chains, healthcare providers, nonprofits, and more.
What White Glove Actually Means
We host
Your own dedicated cloud server with premium cloud providers, in the US. Not a seat on a shared platform with a thousand other companies.
We build
Turn-key installation and configuration, your numbers ported, your call flow designed with you, and real calls tested in both directions before you rely on it.
We watch
Round-the-clock system monitoring and automated daily backups, with software updates and security patching applied as they are released.
We change
Adds, moves and changes are free and unlimited. New hire, new extension, new department, reshuffled call flow — you ask, we do it.
We answer
24/7 for anything broken, 8/5 for everything else. You reach our own engineers who know your system, and we stay on the problem until it is solved.
We train
Live remote training and Q&A sessions for your team, scheduled whenever you ask for them, during the build and after you are live.
A Look Inside 3CX
More than 350,000 businesses worldwide run 3CX. It is open by design: standard SIP phones from any vendor, the numbers you already have, and integrations with Microsoft 365, Teams and the major CRMs.
Work from anywhere
Your team takes calls from a browser, a desktop app, or the iOS and Android apps, with no VPN to set up. The office number travels with them, so a customer sees the company on caller ID whether the call is answered at a desk, in the car over CarPlay or Android Auto, or at a kitchen table three states away. Chat, meetings and their desk extension follow them home and back again. Presence shows them who is free before they transfer, and a call that started in the car moves onto the desk phone when they walk in, without hanging up on anybody. Because it all runs on the company platform instead of personal cell numbers and consumer messaging apps, the conversation stays logged, auditable and yours — the record belongs to the business, not to a handset in somebody’s pocket.
AI that answers, listens and writes it down
A 3CX AI agent can work the phone as a receptionist or a personal assistant, answering from a knowledge base you write, in fifty languages across ten voices, and handing off to a person the moment it should. It screens spam and abusive callers before your team hears them. Confidentiality mode leaves a sensitive conversation out of the record entirely, and the agent checks that somebody is genuinely free before it transfers, rather than dropping a caller into a ringing extension. Calls and voicemail are transcribed with the speakers separated, then summarized with a sentiment read that can be written straight into the CRM record — in 3CX’s cloud, or entirely on your own hardware when the recordings must never leave the building. For whoever runs the team that turns into something they can act on: sentiment tracked by call, by agent, by queue and by ring group, so the conversations that need a follow-up surface on their own rather than being found by accident. Queue reports set wait time beside customer mood. Call logs carry the summary, the transcript and the sentiment in a single view, so a manager settles a dispute or coaches a new hire in two minutes instead of working through an hour of recordings. Transcription runs on Google, OpenAI or the engine built into 3CX, and we set it to whichever one your compliance and data privacy position calls for.
Caller reported one-way audio on outbound calls from the branch office following a firewall change. Agent traced it to a blocked RTP range, confirmed clear audio on a test call, and scheduled a check-in for Thursday.
Your data, in your own tools
Data Connectors push your call records into PostgreSQL, Google BigQuery or Grafana, and 3CX publishes ready-made dashboards on the Grafana marketplace. Queue performance, agent load, call volumes and system health become live dashboards your own people can query and alert on, rather than a CSV somebody exports at month end. The records land in a database you own, so the history stays as long as your retention policy says it should, joins to the rest of your business data, and answers the question your board actually asked instead of the one the phone system shipped a report for. Set the thresholds that matter to you and let Grafana raise the alarm. Nothing is locked inside the phone system and nobody waits on us to run a report for them. Available from sixteen simultaneous calls upwards, and we wire the connector up as part of the build.
Everything in one place
Live chat from your website, WhatsApp, Facebook Messenger and SMS all land in the same app as the phone calls.
It plugs into what you already run
Salesforce, HubSpot, Dynamics, Zoho and the other major CRMs get caller ID lookup before the call is answered, click to dial, automatic contact creation and call journaling. Microsoft 365 syncs your users and single sign-on.
Pay per call, not per user
Licensing is sized on simultaneous calls rather than headcount, so staff can be added without adding license cost, up to the extension limit that comes with your license size.
Secured and patched by us
SIP attack protection, a global IP blocklist and automatic SSL renewal — rated A+ by Qualys, and kept current because we do the patching.
A Licensed Carrier, Not a Reseller
Ahoy Telecom is fully compliant with FCC requirements for voice service providers. We maintain an active listing in the FCC Robocall Mitigation Database, hold our own STIR/SHAKEN certificate, provide A-level attestation, are a Form 499-A filer, and hold an Operating Company Number (OCN).
A-level attestation is the highest signing level in STIR/SHAKEN, and it is what the receiving carrier looks at when deciding whether to trust the caller ID on your outbound calls.
Your license, your phone system and your SIP trunk all come from that same company. Our SIP trunks are 3CX Tested and approved, on top of our Titanium Partner status and 3CX Service Provider designation, so the trunk underneath your PBX went through 3CX’s own interop testing. One invoice, one support number, and one company accountable when the phone rings. See 3CX SIP trunking.
How It Is Quoted
We size Managed PBX to your busiest moment — the calls happening at the same time, not the number of people you employ. Tell us that and we will quote the managed service, your 3CX license and your SIP trunk as separate line items on one page, so you can see exactly what each part costs before you commit to anything.
- Implementation, configuration and training included at no charge
- Adds, moves and changes free for as long as you are with us
- Your 3CX license quoted alongside, and we handle the key and remind you at renewal time
- Your SIP trunk quoted metered or per channel, whichever suits how you actually use it
- Sized from eight extensions to eight thousand on the same terms
Managed PBX is a 36-month agreement that renews in 12-month increments. Telecom taxes and regulatory fees apply to carrier services.
Live in Days, Not Months
Building your system takes us a couple of days. What actually sets the timeline is how quickly you can hand us your information — the projects that stretch into weeks stretch because the data took weeks to assemble. So here is the whole list up front. Arrive with this and you will be live in days.
- A list of your extensions: who sits where, and who answers what
- Your current phone bill and the numbers you want to keep
- How you want calls to flow — who rings first, what happens after hours
- Your voicemail greetings, or a note that you want new ones
- A signed letter of authorization so we can start the port
- Who your internal go-to person is while we build it
Quoted Separately
Everything below sits outside the managed platform fee and is quoted up front, so nothing appears on an invoice you were not expecting.
- Third-party integrations beyond the standard CRM connectors
- Call Flow Designer development
- Network and hardware troubleshooting on your side of the demarcation
- Desk phones, if you want them — shipped pre-provisioned and plug and play
Managed 3CX Questions
What does a fully managed 3CX phone system cost?
It depends on the size of the system, which we set from how many calls you take at once rather than how many people you employ. Tell us that and we will quote the managed service, your 3CX license and your SIP trunk on one page, with implementation, configuration, training and all future adds, moves and changes included at no charge.
Is this cheaper than managing 3CX ourselves?
Almost always, once you count everything. Self-managing means you pay for the server, the backup and monitoring tooling, and the hours — and those hours come from a generalist who does not work on 3CX every day, so the same task takes considerably longer than it takes us. For most systems the break-even is under an hour or two of internal time a month, and nobody administers a phone system in an hour a month.
Where does our phone system actually run?
On a virtual server dedicated to you, with premium cloud providers, in the United States. We also own and operate redundant, geographically dispersed switching facilities that carry your calls.
How long does it take to go live?
The build itself takes a couple of days. What sets the real timeline is how fast you can hand us your extension list, your call flow and your porting paperwork — the projects that take weeks take weeks for that reason. There is a checklist above; if you arrive with it filled in, you will be live in days.
Do we need to buy the 3CX license separately?
The license is separate from the management fee, but it appears on the same quote as its own line item, and we handle the purchase and the key and remind you at renewal time. Your edition affects your license cost, never our management fee.
What about the SIP trunk?
That is on the same quote too. Our SIP trunks are 3CX Tested and approved, so the trunk under your PBX is one 3CX has actually put through interop rather than one that merely claims compatibility. We quote it metered or per channel, and which one you go on is a decision we make with you from your call volume, your concurrent calls and what the business needs, not a default we apply to everyone.
How big can it get?
From eight extensions to eight thousand, on the same terms throughout. Growing does not put you on a different price list or into a different support tier.
Who actually answers when we call?
Our own engineers, who work on 3CX every day and know your deployment, not a script reader meeting your system for the first time. Break-fix is covered 24/7 and everything else is 8/5, and we stay with the problem until it is resolved.
Let Us Run It
Tell us how many people you have and how many calls you take at once. We will size it, quote the managed service, the license and the trunk on one page, and book the build.
The Power of 3CX with VoIP and SIP Trunking
Ahoy Telecom’s fully hosted 3CX IP PBX telephone system gives your business the full potential of cloud-based communication.
Powered by VoIP technology, our 3CX solution gives you access to features like unified communications, remote working capabilities, and enhanced mobility without costly on-site equipment.
Benefits:
- 3CX is integrated with VoIP technology to provide high-quality voice across devices and locations.
- There are no hardware limitations, scale as your business needs.
- Ability to make and receive calls from anywhere using a mobile device or desktop app.
- Lower operational costs by eliminating traditional phone lines and maintenance fees.
- Advanced features like call forwarding, conferencing, instant messaging, and more.