Frequently Asked Questions
Who is Ahoy Telecom?
Ahoy Telecom, LLC is an FCC registered carrier and 3CX Titanium Partner headquartered in North Haledon, New Jersey, serving businesses across the United States. We sell SIP trunking, fully managed 3CX phone systems and 3CX licenses, and we run our own redundant, geographically dispersed switching facilities. The company was formerly named TechSitters.
Is Ahoy Telecom a carrier or a reseller?
A carrier. We maintain an active listing in the FCC Robocall Mitigation Database, hold our own STIR/SHAKEN certificate and provide A-level attestation, file Form 499-A, and hold an Operating Company Number (OCN). Your calls run on switching facilities we operate ourselves.
What does it mean that Ahoy Telecom is a 3CX Titanium Partner?
Titanium is the highest partner level 3CX awards. We hold it alongside the 3CX Service Provider designation and Advanced Certified engineering status, and our SIP trunks are 3CX Tested and approved. All of these are issued by 3CX, not claims a provider can make about itself.
Where are you based, and where do you provide service?
We are headquartered at 475 High Mountain Rd, Suite 3, North Haledon, NJ 07508, and we serve businesses nationwide. Unlimited plans cover calling across the continental US, and we offer local and toll-free numbers in more than a hundred countries.
How much does SIP trunking cost?
Metered SIP trunking is $0.006 a minute inbound and $0.009 outbound, with a $50 monthly usage minimum. Unlimited is $20 per channel per month for calling across the continental US, with a four channel minimum. Porting, caller ID name and calls to toll-free numbers are free. Taxes and regulatory surcharges are billed separately, and the full rate card is on our SIP Trunking page.
Will your SIP trunks work with my phone system?
Almost certainly. Our trunks are standards-based SIP and work with all IP phone systems, including 3CX, Avaya, Cisco, Grandstream, Mitel, Yeastar, FreePBX and Asterisk, and with digital and analog systems through a SIP trunking adapter. Microsoft Teams connects through Direct Routing, and Zoom Phone through Bring Your Own Carrier.
Can I keep my existing phone numbers?
Yes, and porting them in is free for local and toll-free numbers. We manage the paperwork and the cutover with your current carrier, and your numbers stay live throughout.
Can you host and manage our 3CX phone system?
Yes. Our Fully Managed 3CX PBX runs your phone system on its own dedicated cloud server in the US, built, monitored, backed up, patched and supported by our own US based engineers. Adds, moves and changes are free and unlimited, and anything broken gets 24/7 support. We run systems from eight extensions to eight thousand.
Can I buy 3CX licenses from you?
Yes. We sell annual 3CX licenses in all three editions, Basic, Pro and AI, sized on your simultaneous calls rather than your headcount. Every tier and price is published on our 3CX Licensing page, and the license, the hosting and the SIP trunk can sit on one invoice with one support number.
Do you work with Microsoft Teams?
Yes. Teams Direct Routing connects Microsoft Teams to our SIP trunks through a Session Border Controller hosted in our own cloud, so you keep your existing numbers and need no on-premises equipment.
Can we send text messages from our business numbers?
Yes. SMS is $0.01 per segment and MMS is $0.03 per message, carrier fees included, and text-enabling a number is free. A segment is up to 160 characters of standard text, or 70 if the message includes emoji or other special characters, and longer messages are billed as multiple segments. You can send and receive messages from email or from your PBX, including 3CX.
Can you replace our analog lines for alarms, elevators and fax?
Yes. Our POTS Line Replacement moves elevator and emergency phones, alarm panels, fax and modem lines, and gate and callbox phones off copper onto a managed gateway on our SIP trunks. Every gateway has a twenty-four hour battery, can fail over to cellular, and keeps 911 location information working.
Do you offer fax?
Yes. Our Fax over IP service is HIPAA compliant. You send and receive faxes from email, store and retrieve them online, and keep your current fax numbers.
What is a SIP trunk?
A SIP trunk is the service that connects a VoIP or IP phone system to the public telephone network, replacing copper lines and T1 circuits. It is sized on how many calls happen at once rather than how many people you have, and because it uses the SIP standard it works across phone system vendors.
How do I reach support?
Call +1 (201) 801-1100 or email support@ahoytel.com, and you reach our own US based engineers. Support is 24/7 for anything broken and 8/5 for everything else.