Telecom for Consumer Services
A consumer services business runs on reaching people: confirming the appointment, calling about the delivery, answering the question before the customer goes elsewhere. Customers no longer answer unknown numbers, and they expect to text, chat and call the same business.
Ahoy Telecom is an FCC registered carrier and 3CX Titanium Partner. We carry the calls, run the phone system and keep your numbers answerable.
Calls Customers Answer
Branded Calling ID shows your business name, logo and call reason, such as an appointment reminder or a delivery, on the customer’s phone as it rings. Number Reputation Monitoring checks your numbers on AT&T, Verizon and T-Mobile every day and emails you the day a spam label appears.
Every Channel in One App
With 3CX, live chat from your website, WhatsApp, Facebook Messenger and SMS land in the same app as your phone calls, so one team answers all of them.
Queues That Keep Up
3CX Pro adds call queues, call recording, queue reports and wallboards, and 3CX AI adds an AI receptionist and call summaries with sentiment. 3CX licenses are sized on simultaneous calls, not headcount, so seasonal staff do not add license cost up to your extension limit.
Texting on Your Business Numbers
Two-way SMS on the numbers customers already know, at $0.01 a message and $0.03 for MMS with carrier fees included, sent from email or from 3CX.
Why Ahoy?
A Licensed Carrier
Ahoy Telecom is an FCC registered carrier with its own STIR/SHAKEN certificate and A-level attestation, running its own redundant, geographically dispersed switching facilities.
3CX Titanium Partner
Titanium is the highest partner level 3CX awards. We hold it with the 3CX Service Provider designation and Advanced Certified engineering status, and our SIP trunks are 3CX Tested and approved.
One Company, One Bill
The phone system, the trunks, the lines and the SIMs come from one company, on one invoice, supported by our own US based engineers.
Consumer Services Questions
Why are customers not answering our calls?
Often a carrier has labelled your number as spam. Number Reputation Monitoring checks your numbers on AT&T, Verizon and T-Mobile every morning and tells you the day a label appears. Branded Calling ID then shows your name and call reason on numbers in good standing.
Can customers text and chat with us as well as call?
Yes. 3CX brings live chat, WhatsApp, Facebook Messenger and SMS into the same app as your calls, and SMS runs on your existing business numbers.
Can we add staff for busy seasons?
Yes. 3CX is licensed on simultaneous calls rather than users, so adding staff does not add license cost up to your tier’s extension limit, and on a managed system adds and changes are free.
Make Every Call Count
Tell us how many calls you make and take, which channels your customers use, and how your team is organized. We will recommend the system and the services that fit.